Payment
For U.S. and Canada orders, we accept all major credit cards. You can also pay by cashier's check or money order (sorry, no personal checks). Just fill out your order online, then print out your order and send your payment with the order to the address above. It's a good idea to call us to confirm the total before you send a check.

For orders outside the U.S. and Canada, we accept ONLY Paily, which is a secure international payment service that allows you to use your credit card.

Shipping & Handling (U.S.)
Shipping and handling is automatically calculated by the web site, based on the size and weight of your order. You can review the S&H charges before you finish checking out.

Shipping is normally by UPS Ground. (Check out our shipping time map for an estimate of how long UPS ground will take to deliver to your area.) If you need faster service, you must call us to arrange air service.

Shipping & Handling (Canada)
For shipping to Canada, select "UPS Ground to Canada, "UPS Worldwide Express" or "UPS Worldwide Expedited." for the shipping method.

Shipping & Handling (Rest of the World)
We now ship just about anywhere in the world! For shipping outside the US and Canada, select "UPS Worldwide Express" or "UPS Worldwide Expedited." International payment is handled through the Paily service.

Note that under NO circumstances will we be responsible for return shipping outside the U.S. and Canada! We just cannot afford to accept that risk. That means that even if there's a mistake on our part, the customer will be reponsible for any return shipping. Please understand this and do not order if you do not accept it.

Special Handling
Wheels and tires, brakes, exhaust parts, hoods and wings, spoilers, sway bars, and other large and/or heavy parts will cost more to ship. The site will usually calculate shipping automatically, but sometimes we will have to contact you with the exact amount.

Returns
All parts have the manufacturer's warranty against manufacturing defects. In addition, Mach V will warranty any product against manufacturing defects for one month from the date of shipment, regardless of the manufacturer's policy.

Other than warranty returns, new-in-box items may be returned or exchanged up to 30 days from date of shipment, excluding electrical (including light bulbs and housings) and electronic parts, which MAY NOT BE RETURNED. Items that have been installed on a vehicle, or which for other reasons cannot be resold as new, cannot be returned. All returns are subject to a 20% restocking fee. Return shipping and insurance on non-warranty returns is the responsibility of the customer.

If you do need to return something, call us. We'll give you a Return Authorization number, plus specific instructions on how to return the part, and what your credit/refund options are. Please don't just drop the part in a box and return it to us with no explanation; we will refuse the shipment if it does not have an R.A. number written on the outside of the box.